FAQ

GENERAL

 

What are Mink Lashes?

K1's mink lashes are made up of 100% natural and cruelty free, sterilized to ensure it is hypo-allergenic. Each strand of mink hair is carefully cut and curled to create a pair of K1 mink lashes through a 100% individually hand-made process. Unlike synthetic lashes, our 100% natural mink lashes are free from any chemical processing, plastic, and dyes which allow for an extremely soft, comfortable, and natural look. 

 

What are Silk Lashes?

K1’s Silk Lashes are sythenic made from the highest quality tapered fibers and are specially designed to mimic the look, feel and comfort of our luxurious mink lashes.  Like our mink line, each pair of K1 Silk lashes are expertly hand-made and can be worn up to 20 times with proper care.  Silk lashes are sold exclusively on K1lashes.com. Silk lashes are 100% vegan synthetic silk. 

 

How do I cancel an order?

Orders are processed within 2-3 days. If you made a mistake with your purchase, you can contact us at info@k1cosmetics.com within 24 hours of order placement to cancel.

 

How do I contact customer service?

You can contact us at info@K1Cosmetics.com

  

Can I purchase wholesale?

Click Here to be redirected to our Wholesale Inquiry page. 

 

How do I become an affiliate for K1Cosmetics?

Click here to be redirected to our Affiliate Program page. 

 

Do you offer a professional’s discount?

Yes! We want to give love back to our favorite people in the industry, our makeup artists and professionals. If you are interested, please email us at info@k1cosmetics.com with subject line “Professional Discount”.

Do K1Lashes comes with glue? 

Individual lashes do not come with Lash Adhesives. Accessories are sold separately.

 

 

USAGE & CARE

 

How do I apply my K1 Lashes?

Due to our uniquely designed, cotton-thread band, applying your K1 lashes should take you under five minutes! This includes waiting for glue to become tacky and for the lash to set on your natural lashes.

Remember, practice makes perfect!  Check back for our How to Apply Tutorial, coming soon.

 

How do I remove my K1 Lashes?

Grab a cotton swab and dip it in eye makeup remover, gently dab the lash band with the wet cotton swab in a windshield wiper motion. Once the band becomes less tacky, gently slide the lashes off or remove by the band. Then place them in their storage case to preserve the longevity of the lashes. Check back for our How to Remove Tutorial, coming soon.

 

How do I clean my K1 Lashes?

Using a gentle foam cleanser with a lash brush (like the ones on the mascara wands) to clean through the lashes. Then you dab them lightly dry with either a paper towel. Also, make sure to remove any excess glue along the lash strip this process can done after removal once the glue has softened up from the eye makeup remover.  Stay tuned for our Lash Foaming Cleanser coming soon!

 

Can I curl my K1 Lashes?

Yes! Because K1 Lashes are made of a material that mimics human hair, you can curl the lashes as if they were your own. We recommend using our Lash Curl and Fuser However we do not recommend using heated eyelash curlers.

 

Can I wear K1 Lashes if I have eyelash extensions?  

We do not recommend wearing K1 Lashes if you have eyelash extensions.

 

Can I apply mascara to my K1 Lashes?

Please do not apply mascara to your K1 Lashes as this can ruin the quality of the hair and limit the number of uses. Many cosmetic products contain oils that can ruin the shine and quality of the hair. It is, however, okay to apply mascara on your natural lashes before applying your K1 Lashes.

 

Where do I store my K1 Lashes?

To maximize the number of uses of your K1 Lashes, we highly recommend placing them in its original casing when not in use. This will protect the lashes from dust and moisture and prevent them from being damaged inside your makeup bag. 

 

Can I swim with my K1 Lashes? 

No, we do not recommend swimming, bathing or going in water in your K1 Lashes as this can ruin the curl and style of the lash. 




SHIPPING & RETURNS

 

My tracking number is missing.

Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information, please contact us at info@K1Cosmetics.com.

For International order please email us at info@k1cosmetics.com

 

What is your exchange and return policy?

All sales are final. Due to the nature of our product, for sanitary purposes there are no refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item, please immediately send us a picture of the product and shipment box that arrived damaged at info@K1Cosmetics.com.

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