FAQ

Welcome to the K1 Cosmetics FAQ page, where we answer your most common questions about our premium Korean‑inspired gel nail polishes, complete nail kits, vegan formulas and shipping to the UK and Europe, if you don’t find what you need here, please contact us via our  Contact Us  page.

Frequently Asked Questions

Where do you deliver?

Where is my order?

Can I Modify/Cancel my order?

Please email us at support@k1cosmetics.com if you need to modify or cancel an order. Notify us as soon as possible after placing you order.

There is an item missing from my order. What should I do?

We are very sorry that an item has not been shipped and is missing. Contact us via support@k1cosmetics.com and our Customer Service team will be more than happy to assist.

To speed up the process, please include the information below in your email:

  1. Order Number
  2. Name of product(s) missing

Which payment methods do you accept?

We accept Visa Credit, Visa Debit, Mastercard, Klarna, Bitcoin, Apple Pay, Google Pay and PayPal for online payments. When placing an order, your billing address must match the information linked to your payment method. If your payment is declined, please contact your bank or financial institution for assistance. 

What do I do If I have recieved a faulty item?

We are very sorry that this has happened as
we aim to provide high quality items to all of our customers. Please send a message to support@k1cosmetics.com so that we can look into this for you.

To speed the process up, please send us the below information in your email to us:

  1. Order Number
  2. Name of Product
  3. Details of the fault
  4. Images to support the fault

As soon as we've looked into the fault we'll let you know what we plan to do next by sending you an email.

There is an item missing from my order. What should I do?

We are very sorry that an item has not been shipped and is missing. Contact us via support@k1cosmetics.com and our Customer Service team will be more than happy to assist.

To speed up the process, please include the information below in your email:

  1. Order Number
  2. Name of product(s) missing